Terms of service

Crystal Moss Terms of Service

OVERVIEW

Welcome to Crystal Moss! The terms "we", "us" and "our" refer to Crystal Moss Ltd. Crystal Moss operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Crystal Moss is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

 

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

 

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

 

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

 

To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current, and complete and that you have all rights necessary to provide this information.

 

You are solely responsible for maintaining the security of your account credentials and for all of your account activity. You may not transfer, sell, assign, or license your account to any other person.

 

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online stores, particularly our Crystal Moss drinks. However, please note that colors or product appearance may differ from how they appear on your screen due to your device type, settings, and configuration.

 

We do not warrant that the appearance, taste, or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores.

 

All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region, or jurisdiction, on a case-by-case basis.

 

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Crystal Moss reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until Crystal Moss confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting, as Crystal Moss may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made.

 

Your purchases are subject to return or exchange solely in accordance with our Return & Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export.

 

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs, or import charges.

 

Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern.

 

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.

 

You represent and warrant that:

  1. The payment information you provide is true, correct, and complete.

  2. You are duly authorized to use such payment method for the purchase.

  3. Charges incurred by you will be honored by your payment provider.

  4. You will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

     

SECTION 5 - SHIPPING AND DELIVERY

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, extreme weather conditions affecting perishable goods, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you in accordance with our Shipping Policy.

 

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Crystal Moss Ltd, its affiliates or licensors and are protected by UK and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent.

Crystal Moss's names, logos, product names (including Crystal Moss drinks), designs, and slogans are trademarks of Crystal Moss Ltd or its affiliates. You must not use such trademarks without prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other trademarks on the Services are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control over or input into.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials and hyperlinks to websites provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites. If you decide to access third-party sites, you do so entirely at your own risk and subject to their respective terms and privacy policies.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Crystal Moss is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Crystal Moss Ltd. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Crystal Moss, including any injury, damage, or loss resulting from purchased products. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Crystal Moss.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. Because the Services are hosted by Shopify, Shopify also collects and processes personal information in accordance with its privacy standards to operate and improve the platform. Review our Privacy Policy for more details on data handling practices.

SECTION 11 - FEEDBACK

If you submit any ideas, suggestions, feedback, reviews, proposals, or plans (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any commercial or non-commercial purpose. We are under no obligation to maintain Feedback in confidence, pay compensation, or respond to any submissions.

You represent and warrant that your Feedback does not violate any third-party rights, including copyright, trademark, privacy, or personality rights, and does not contain malicious code or unlawful material.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You agree not to use the Services for any unlawful purpose, to violate any laws, to infringe upon intellectual property rights, to harass or harm others, to transmit malicious code or automated scraping/AI tools, or to interfere with the security features of the Services. We reserve the right to terminate your access for violating any prohibited uses.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

No software, script, bot, or automated agent may access, use, or interact with the Services unless it explicitly identifies itself in HTTP request user agent strings as "Agent/[agent name]" and complies with all anti-scraping and fair-use limitations established by Crystal Moss and Shopify. Concealing automated behavior or circumventing security measures (such as CAPTCHAs) is strictly prohibited.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice if you breach these Terms. Provisions that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) shall continue in full force and effect.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information and products presented on or through the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Crystal Moss disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, durability, and non-infringement. We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent provided by law, in no case shall Crystal Moss Ltd, our directors, officers, employees, affiliates, agents, contractors, or service providers, or those of Shopify, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind—including lost profits, lost revenue, or loss of data—arising from your use of the Services or any products procured through the Services.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Crystal Moss Ltd, Shopify, and our respective partners, officers, directors, agents, and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.

SECTION 19 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms, without affecting the validity of the remaining provisions.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and any operating rules posted by us on this site constitute the entire agreement and understanding between you and us, superseding any prior agreements or communications.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or delegate our rights and obligations without restriction or notice to you.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. You and Crystal Moss Ltd submit to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or change these Terms at our discretion by posting updates to our website. Your continued use of the site following any changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at wildcrafted@crystalmoss.co.uk.

Company Information:

  • Trading Name: Crystal Moss Ltd

  • Company Number: 15626455

  • Registered Address: 63b Brighton Road, South Croydon, United Kingdom, CR2 6EE

  • Contact Email: wildcrafted@crystalmoss.co.uk